We absolutely guarantee you'll never pay extra at Urner's while always enjoying better service. In the unlikely event you find a lower price we will meet the lower price on the exact same item offered by any full-service, local retailer. If within 30 days of your purchase you find the same exact merchandise advertised or sold for less (including financing terms, shipping and handling charges) by any local, authorized, full-service retailer or by Urner's, we will cheerfully refund 100% of the difference upon verification. If the price drops anytime before your scheduled delivery, we'll refund 100% of the difference. You may receive the lower price only by notifying Urner's.

Our Low Price Guarantee does not apply to bonus or free-with-purchase offers, sales tax offers, special financing, installation or delivery, rebates and gift cards, special orders, competitor's out-of-stock offers, limited quantity offers, floor sample or damaged product, out-of-box merchandise, going-out-of-business sales, or contractor sales. This policy also does not apply to internet or membership club competitors. If you purchase an item that includes a free gift, and if the price drops on that item, our price-matching policy does not apply.

We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made in our advertisements. Any typographical, photographic, or specification error in product description, pricing and promotional offers are subject to change, correction or verification (including after an order has been submitted).

No one can give you better comfort or better sleep at a lower price. In fact, if you find an advertised price lower than Z's Please within 30 days of purchase, we'll beat it or your mattress purchase is FREE!

Our low-price mattress guarantee applies to any locally-advertised price on the same exact in-stock mattress at any local Bakersfield retailer. This guarantee does not apply to wholesale price clubs, membership clubs, or to free offers, promotional gifts-with-purchase offers, special financing, rebates, or to one-of-a-kind, as is, discontinued, or limited quantity merchandise. Please ask your Sleep Consultant for complete details.

The Sleep Consultants at Urner's are specially trained to help you select the mattress that is just right for you. Once you have your new mattress home, our comfort guarantee allows you 60 nights, beginning on the date you received your mattress, to decide if your mattress is perfect for you. We ask that you spend a minimum of 30 nights on the new mattress, since your body had become accustomed to the lumps and sags of your old mattress. After that time, if you still feel that your new mattress is too firm, too soft, or you would prefer another size, Urner's will gladly allow you to exchange your mattress for one of equal or greater value subject to the following terms:

1. The mattress can then be exchanged only once within 31-60 days from date of original delivery. The exchange must be done on a Urner's delivery truck to avoid product damage and provide valid inspection. Please be aware that all mattress purchases are non-refundable.
2. This Sleep Comfort Guarantee is valid only on new mattress purchases of $799 (per set) or more, provided that the mattress is returned in the original purchased condition; therefore, customer must purchase a qualified mattress protection pad with each qualified mattress purchase. Due to Manufacturer Warranty terms and State and Federal laws designed to protect public health, we cannot return or exchange any mattress that has been stained, damaged, or abused in any way.
3. All Tempur-Pedic mattress returns and exchanges require a pre-approved manufacturer's return authorization process. There will be a $249 shipping & handling charge plus Urner's normal delivery charge deducted from the store credit. The remaining store credit must be applied toward a reselected mattress. The Tempur-Pedic return policy and warranty does not cover what Tempur-Pedic considers to be abuse or misuse. Therefore, Urner's recommends the purchase of a Guardsman Mattress Protection Plan to cover such accidental damage including punctures, rips, cuts & burns, human & pet bodily fluid stains, food & beverage stains, and ballpoint pen ink.
4. Customer will receive a Urner's store credit for the purchase price of the original mattress less a 15% (fifteen percent) restocking charge toward the purchase of a new mattress only (no additional shipping, delivery, or removal charges will apply).
5. The new mattress selection must be within 10% of the original mattress purchase price or greater. Customer is required to pay the difference when price is greater.
6. Box Springs and Foundations do not affect the comfort so they do not qualify for this Sleep Comfort Guarantee. Box springs and foundations can be exchanged for height reasons only and will result in a normal re-delivery charge which must be completed within 2 days of original delivery. All electric adjustable bases, pillows, sheets, mattress covers, etc. are not returnable or exchangeable. These sales are final. The retail value of any free promotional offers (frame, pillows, sheets, delivery, disposal fees, etc.) may also be subtracted from the store credit associated with the original mattress purchase.
7. Floor model, clearance and discontinued items are sold "as-is" and do not qualify for the Sleep Comfort Guarantee exchange privilege.
8. Special Orders are not subject to cancellation. No refunds, exchanges or store credits will be issued on Special Orders and the Sleep Comfort Guarantee terms do not apply.

Available Monday-Saturday, to local Bakersfield residents, on your premium mattress purchase of $799 or more. All financing and payments must be completed prior to 2pm. Same-Day Delivery is limited to local Bakersfield area residents only, within a 15-mile radius of Urner's, and limited to delivery capacity and other possible factors that may impact same-day delivery. Please ask your Sleep Consultant for complete details.

If we service your appliance or electronic product three times during the first year of ownership for legitimate product defects, and it fails a fourth time during the first year, we will verify the failure with an authorized service technician and then replace it with a comparable product. The cost of the replacement will not exceed the original purchase price and may be less due to technological advances.

Special order items are any product(s) not regularly stocked at Urner's and ordered according to the customer's specifications, preference, or requirements. A minimum 50% deposit is required at time of purchase and before your merchandise can be ordered. After your special order merchandise is shipped or committed by our wholesale vendor, your merchandise and deposit are non-cancelable. No exceptions please. We request that you accept delivery of your merchandise within 10 days of it becoming available.

If you paid by check or cash, our corporate office will issue a refund by check. We do not make cash refunds. If you paid by debit or credit card we will issue a credit to that card. Any refund is subject to the terms & conditions of all other Urner's policies.

• Due to the time required for banks to process checks, we can issue a refund check no sooner than 14 days from receipt of a customer's check.
• The original deposit for special order merchandise is not refundable or transferable.
• In-store merchandise credits do not qualify for refunds. No exceptions allowed.
• Other restrictions may apply, please see store for details.

If it's not right bring it back! If you are not satisfied with your purchase from Urner's within 14 days of delivery or pick-up, you may exchange the item(s) or request a full in-store merchandise credit toward an acceptable replacement. After the return period, products will be covered by the manufacturer's limited warranty as applicable.

To receive a full in-store credit, all returned merchandise must accompany the original receipt and be in the same like-new condition as when purchased, complete with accessories, instructions, original box and packaging (if item was picked-up). Merchandise not meeting these requirements may not be accepted for return, or will be assessed a restocking charge. Approval of merchandise credit will be subject to product inspection. Please review the details below.

Additional Manufacturer or State & Federal Legal requirements may affect mattress and bedding-related returns and exchanges. Please see Z's Please policies above or our store for complete details.

RETURN EXCLUSIONS

• Free Gifts You may return items for which you received a free gift in accordance with our standard return policy. You must also return the free gift in order to receive a full refund. If you are unable to do so or the item is non returnable, the value of the free gift will be subtracted from the purchase price of the item you returned. You will be refunded the difference. The value of the free gift will be based on the price it was regularly sold for on the date of your original purchase.
• Special Order Merchandise Special order items are any product(s) not regularly stocked at Urner's and ordered according to the customer's specifications, preference, or requirements. Urner's will assess a minimum 50% restocking fee for customers who cancel special order items. No exceptions please.
• Cooking & Specialty Appliances Once opened, installed or used, Urner's will not accept the return of any cooking or specialty built-in appliance (cooktop, oven, range, over-the-range microwave, vent hood, built-in refrigerator, wine cooler, trash compactor, icemaker, espresso machine, indoor or outdoor barbeque grill, etc.).
• Delivery & Pick-up Charges If your merchandise was delivered and you wish to have Urner's pickup the merchandise from your home or business, you will be charged for:
  1. The original delivery fee.
  2. A pickup charge equivalent to the original delivery charge. If you bring back the merchandise to Urner's, you will only be accessed the original delivery fee.
  3. If you reselect, you will be charged a separate delivery fee on the new order in addition to the above fees.
  If you are returning merchandise in new, unused condition due to shipping error or damage, contact us within 7 days of receipt to qualify for a no-charge pickup or exchange. Applies to local area residents only.
• Odor Damage Items that are damaged due to non-visible odors, such as, but not limited to, smoke, urine, and chemicals will not qualify for return credit or exchange.
• Miscellaneous Labor fees such as equipment setup, furniture assembly, appliance and electronics installation and other miscellaneous fees are not refundable. Other items which are not refundable include special shipping and handling charges, installation parts, cut yardage, pillows, adjustable bed bases & foundations, mattress accessories (pads, sheets, and pillow cases), and paid parts orders.
• Fabric, Mattress & Leather Care Protection Plans Once Fabric, Mattress & Leather Care Protection has been applied to your merchandise, the charges for this protection are not refundable.
• Bundle Purchases You may return bundle purchases in accordance with our standard return policy. If you are unsatisfied with an individual item you purchased as part of a bundle package, you may return that item separately. In some cases, a bundle discount has been applied to each item. You will be refunded the discount price, which may differ from the price if you had purchased it individually.
• All products used in commercial business or for commercial purposes are not returnable and subject to manufacturer's terms and conditions. The manufacturer's warranty coverage period for parts and labor is usually reduced or void when a product is used commercially (see printed manufacturer's warranty for details).
• Clearance Merchandise

  Because of the nature of these items, all sales are considered final. Urner's does not service or repair Clearance Merchandise. Therefore, the normal Urner's Return Policy does not apply to these items.
  

  1. Floor Models
  2. Merchandise that is discontinued, incorrectly ordered, or previously owned as shown on the floor
  3. Merchandise with some irregularity or cosmetic defect in wood, fabric or other material that occurred while on the floor, during shipping, while in the warehouse or during the manufacturing process.

  All sales of Clearance Merchandise are final; no returns, refunds, or exchanges accepted. Urner's does not accept phone orders or layaways on Clearance Merchandise.

  Clearance Merchandise must be paid in full and picked up or delivered within 3 days of the time of purchase. Orders not completed within the 3-day time frame are subject to cancellation and the merchandise will be returned to the floor without notice.

Urner's has developed a home delivery system that is both efficient and professional. Plus, there's no waiting all day for your new purchase to arrive when Urner's is delivering. On the morning of your delivery, we'll give you a four-hour window in which we'll be at your home. Then we'll call you "wherever you are" about 50 minutes ahead of time to let you know we're on our way.

Other than what you pick up at our warehouse, your purchase will be delivered to you by either our professionals in Urner's trucks or by other contracted delivery services. So, various options are available for installation, depending on the complexity of the item you've purchased. Many items that require a simple placement or plug-in are handled by our delivery drivers. But more complicated installations require the planning and perhaps hiring of Urner's professionals or your own contractor to do the work.

Our Red Carpet Delivery includes:

• Same-Day Delivery We offer same-day delivery on your purchase of $500 or more. This service is available Monday - Saturday (not available Sundays or Holidays), when all financing and payments have been completed prior to 2pm. Same-Day Delivery is limited to local Bakersfield area residents only within a 15-mile radius of Urner's, and limited to delivery capacity, assembly requirements, fabric protection application, and other possible factors that may impact same-day delivery. Custom installation and delivery of Pro-Style appliances not included.
• Urner's Express Delivery We also offer our professional Express Delivery 6 days a week, on any purchase, to all areas that Urner's serves. Sunday delivery is not available at this time.
• Out-Of-Town Deliveries All out-of-town deliveries will be scheduled in accordance with Urner's normal preset routes and rates. If you request a delivery beyond our normal delivery range, we will gladly arrange your delivery through a Common Carrier or outside delivery service, which may be subject to extra charges.
• 50 Minute Call Ahead Our Professional Delivery Team will call you approximately 50-minutes before we arrive at your home. Some restrictions apply due to mobile phone service limitations.
• Furniture Deluxing We want furniture to come to your home in the condition we would want it to come to ours. As you may imagine, after shipping and handling from our manufacturers, not all merchandise is customer-ready when taken out of the box or packing. Before any furniture is delivered, our Quality Control Team will fully unpack, inspect, smooth rough finishes, check mechanisms on recliners, remove loose threads on upholstery, and clean it.
• Set-Up We'll unpack, set-up and provide basic connection (new hook-up parts may be required for proper installation)
• Instruction We provide basic operational instructions
• Removal We remove all boxes and packing materials
• Disposal We include haul-away and disposal of your old Appliance, TV or Mattress (one-for-one basis)

Make sure you talk over your delivery, installation, and special instructions with your salesperson to avoid unnecessary delivery problems. Special delivery instructions may include pet warnings, gate combination, stairs, door reversal or removal, etc. To be prepared for the delivery of your new product, we request that you do the following:

• Ensure that someone 18 years of age or older is home.
• Remove any obstacles that might hinder our delivery crew.
• If a delivery requires the removal of a window or a fork lift, you will need to make arrangements and pay for it on your own.
• Deliveries made above the first floor without access to an elevator may be subject to additional charges.

Any special delivery terms and conditions requested by customer, or required for proper installation, will be subject to review to determine feasibility and appropriate additional charges. Urner's may decline installation or delivery of product and services based on feasibility, dangerous conditions, non-disclosure, and Act-of-God.

Scheduling Conflicts If you plan to be away from your house on the delivery date or a scheduling conflict arises, please call Urner's Delivery Department at least 24 hours in advance of your scheduled delivery.

Our Delivery phone number is 661-396-8400 Ext. 507. Delivery business hours are:

Monday - Friday 7:00am - 8:00pm, Saturday - Sunday 8:00am - 6:00pm

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